Order Status & Tracking
Order Status
Once your order is successfully placed, you’ll receive confirmation via email and SMS from Vdelante. The confirmation email will include all relevant order details.
Return/Exchange Requests
Can I submit multiple return or exchange requests for one order within 7 days?
No, returns and exchanges are handled at the order level, not for individual products. Requests for separate items within the same order cannot be accommodated.
Modifying Shipping Address
Is it possible to change the shipping address after placing the order?
You can modify the shipping address only if your order has not yet been packed. To update the address, please contact our Customer Care team at nilkdm.enterprises@gmail.com or on WhatsApp at +91 8483099083.
Order Delivery Timeline
When will my order arrive?
Orders are shipped within 24 business hours and typically reach you within 4-6 business days, depending on your location (India). (For international orders: Coming soon)
Undelivered Orders
What should I do if my order shows delivered but I haven’t received it?
If your order status indicates delivery but you haven’t received it, please reach out to us within 48 hours of the delivery notification via WhatsApp at +91 8483099083 or email at nilkdm.enterprises@gmail.com. We will provide proof of delivery within 48 hours of your complaint.
Kindly note that complaints raised after 48 hours of the delivery notification may not be entertained.
Shipping & Delivery
Do shipping charges vary based on order size or weight?
For deliveries within India, a flat shipping fee of ₹60 is applicable, regardless of the order’s size or weight.
What delivery partners do you use?
We work with leading logistics providers like Shiprocket, Bluedart, Xpressbees, Ecom Express, Delhivery, and DTDC for domestic shipments.
What if my package is tampered with or opened?
If your package appears tampered with or opened, kindly refuse delivery and inform our customer care team immediately via email at nilkdm.enterprises@gmail.com or WhatsApp +91 8483099083. Please note that complaints made more than 24 hours after attempted delivery will not be entertained.
Orders & Payments
What payment options are available?
You can make payments using:
- Credit/Debit Cards
- Net Banking
- UPI
- Mobile Wallets (Paytm, Amazon Pay, PhonePe, Freecharge, Ola Money, Airtel Money, BHIM UPI, and PayZapp)
How can I redeem a coupon or gift card?
When finalizing your purchase, enter the discount or gift card code in the designated field, click Apply Code, and proceed with the instructions to complete your order.
Cash on Delivery (COD) purchases?
Yes, we also provide COD.
Cancellation Policy
What is cancellation policy?
Orders can be canceled until they are packed at our warehouse, including those placed during sales. The refunded amount will be credited back to the original payment method. For orders already packed, reach out to Customer Care for further assistance.
How do I cancel my order?
To cancel your order, contact Customer Care via nilkdm.enterprises@gmail.com or WhatsApp at +91 8483099083. Note that cancellation requests must be made before the order is packed.
When will I receive my refund after cancellation?
For prepaid orders, refunds will be processed back to the source account within 5-7 business days.
Product Condition & Care
Are Vdelante’s products resistant to tarnishing and water?
Our jewelry is crafted with a tarnish-resistant finish to ensure long-lasting shine. While it can withstand minimal exposure to water, such as accidental splashes, we recommend avoiding extended contact, like during showers, swimming, or other water-based activities, to preserve its quality and durability. For best results, follow our jewelry care guide to maintain its pristine condition.
Can I wear Vdelante’s jewelry daily?
Vdelante’s jewelry is designed with anti-tarnish properties, making it perfect for daily wear. Its high-quality craftsmanship ensures that it retains its shine, durability, and elegance over time, even with frequent use. With proper care, your Vdelante’s pieces will continue to look stunning for years to come.
Order Status
Once your order is successfully placed, you’ll receive confirmation via email and SMS from Vdelante. The confirmation email will include all relevant order details.
Can I submit multiple return or exchange requests for one order within 7 days?
No, returns and exchanges are handled at the order level, not for individual products. Requests for separate items within the same order cannot be accommodated.
Is it possible to change the shipping address after placing the order?
You can modify the shipping address only if your order has not yet been packed. To update the address, please contact our Customer Care team at nilkdm.enterprises@gmail.com or on WhatsApp at +91 8483099083.
When will my order arrive?
Orders are shipped within 24 business hours and typically reach you within 4-6 business days, depending on your location (India). (For international orders: Coming soon)
What should I do if my order shows delivered but I haven’t received it?
If your order status indicates delivery but you haven’t received it, please reach out to us within 48 hours of the delivery notification via WhatsApp at +91 8483099083 or email at nilkdm.enterprises@gmail.com. We will provide proof of delivery within 48 hours of your complaint.
Kindly note that complaints raised after 48 hours of the delivery notification may not be entertained.
Do shipping charges vary based on order size or weight?
For deliveries within India, a flat shipping fee of ₹60 is applicable, regardless of the order’s size or weight.
What delivery partners do you use?
We work with leading logistics providers like Shiprocket, Bluedart, Xpressbees, Ecom Express, Delhivery, and DTDC for domestic shipments.
What if my package is tampered with or opened?
If your package appears tampered with or opened, kindly refuse delivery and inform our customer care team immediately via email at nilkdm.enterprises@gmail.com or WhatsApp +91 8483099083. Please note that complaints made more than 24 hours after attempted delivery will not be entertained.
What payment options are available?
You can make payments using:
- Credit/Debit Cards
- Net Banking
- UPI
- Mobile Wallets (Paytm, Amazon Pay, PhonePe, Freecharge, Ola Money, Airtel Money, BHIM UPI, and PayZapp)
How can I redeem a coupon or gift card?
When finalizing your purchase, enter the discount or gift card code in the designated field, click Apply Code, and proceed with the instructions to complete your order.
Cash on Delivery (COD) purchases?
This feature is currently unavailable. It will be introduced soon—stay tuned for updates!
What is cancellation policy?
Orders can be canceled until they are packed at our warehouse, including those placed during sales. The refunded amount will be credited back to the original payment method. For orders already packed, reach out to Customer Care for further assistance.
How do I cancel my order?
To cancel your order, contact Customer Care via nilkdm.enterprises@gmail.com or WhatsApp at +91 8483099083. Note that cancellation requests must be made before the order is packed.
When will I receive my refund after cancellation?
For prepaid orders, refunds will be processed back to the source account within 5-7 business days.
Are Vdelante’s products resistant to tarnishing and water?
Our jewelry is crafted with a tarnish-resistant finish to ensure long-lasting shine. While it can withstand minimal exposure to water, such as accidental splashes, we recommend avoiding extended contact, like during showers, swimming, or other water-based activities, to preserve its quality and durability. For best results, follow our jewelry care guide to maintain its pristine condition.
Can I wear Vdelante’s jewelry daily?
Vdelante’s jewelry is designed with anti-tarnish properties, making it perfect for daily wear. Its high-quality craftsmanship ensures that it retains its shine, durability, and elegance over time, even with frequent use. With proper care, your Vdelante’s pieces will continue to look stunning for years to come.
Frequently Asked Question
How can you help?
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What is a return policy?
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What payment methods do you accept?
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Do you sell gift cards?
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Submit a task
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Send message
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Trusted experience
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
