Privacy Policy – Vdelante

Welcome to VdeLante (“we”, “us”, “our”). We’re committed to protecting your privacy and ensuring your personal information is safe when you visit our website www.vdelante.com or make a purchase. Below is a detailed explanation of how we collect, use, store, and share your data — written in a way that’s easy to understand.

1. What Information We Collect

When you use our website — whether browsing, placing an order, or subscribing to our newsletter — we may collect the following types of information:

- Personal Information: Your name, email address, postal address, and phone number.
- Transactional Information: Billing/shipping address, payment method (only via secure gateways), order history.
- Technical Information: IP address, browser type, device information, and operating system.
- Usage Data: Pages visited, time spent on site, products viewed, click behavior.
- Cookies and Tracking Data: Cookies, web beacons, and other tracking technologies to improve your experience, enable certain features, and analyze site performance.

2. Why We Collect Your Information

We use your personal data for a few key reasons:

- To Process and Deliver Orders
  1. So we can take your orders, bill you, ship the jewellery, and follow up if there are any delivery issues.
- To Communicate With You
  1. To send order confirmations, shipping updates, and support messages.
  2. To send marketing emails (only if you’ve opted in).
- To Improve Our Website
  1. To analyze how people use our site so we can make it better, faster, and safer.
- For Security
  1. To detect and prevent fraud.
  2. To protect our users and our business.

3. How We Use Cookies & Tracking Technologies

- We use cookies and similar technologies for:
  1. Essential site functions (e.g., keeping you logged in, remembering your cart)
  2. Analytics (to measure how our site is used)
  3. Marketing (to personalize any communications, if you’ve opted in)
- You can manage or disable non-essential cookies via your browser settings. However, blocking some cookies may affect how well the website works.

4. Sharing Your Information

We may share your data with trusted third parties, but only for the specific purposes listed below:

- Service Providers: Payment gateways, delivery partners, analytics providers.
- Compliance & Legal: To comply with regulatory or legal obligations.
- Marketing: Only with your consent, we may share data with email marketing platforms.

We do not sell your personal information to third-party marketers.

5. Data Security

- We follow industry-standard security practices (such as SSL encryption) to protect your data.
- Access to your personal information is strictly limited to authorized personnel only.
- We continuously monitor our systems for threats and vulnerabilities.

6. Data Retention

- We will retain your personal data for as long as needed to fulfill the purposes described in this policy — for example, to process your orders, or to provide you with service.
- If you ask us to delete your data (see your rights below), we’ll do so in accordance with applicable laws, unless there is a legal reason to keep it (e.g., tax or accounting records).

7. Your Rights Over Your Data

You have certain rights when it comes to your personal data. These include:

- Access: You can ask us what data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion / Erasure: You can ask us to delete your data (subject to some legal exceptions).
- Withdraw Consent: If you previously provided consent (e.g., for marketing), you can withdraw it.
- Object / Restrict Processing: In some cases, you can ask us to restrict how we process your data.

8. Grievance / Complaints

- We have a designated Grievance Officer / Data Protection Contact who handles privacy-related queries or complaints.
- When you reach out, we try to respond within a reasonable timeframe.

9. International Transfers (If Applicable)

- If your data is transferred or stored outside India, we ensure that such third-party recipients implement adequate data protection standards.
- We only work with partners who maintain strong data security measures.

10. Children’s Privacy

- Our website is not intended for children under 18.
- We do not knowingly collect personal data from minors. If you are under 18, please do not provide us with your personal information.

11. Changes to This Privacy Policy

- We may update this policy from time to time (for example, when we improve our services or comply with new laws).
- When we make changes, we’ll update the “Last Updated” date.
- We encourage you to review this page periodically.