Welcome to VdeLante (“we”, “us”, “our”). We’re committed to protecting your privacy and ensuring your personal information is safe when you visit our website www.vdelante.com or make a purchase. Below is a detailed explanation of how we collect, use, store, and share your data — written in a way that’s easy to understand.
1. What Information We Collect
When you use our website — whether browsing, placing an order, or subscribing to our newsletter — we may collect the following types of information:
- Personal Information: Your name, email address, postal address, and phone number.
- Transactional Information: Billing/shipping address, payment method (only via secure gateways), order history.
- Technical Information: IP address, browser type, device information, and operating system.
- Usage Data: Pages visited, time spent on site, products viewed, click behavior.
- Cookies and Tracking Data: Cookies, web beacons, and other tracking technologies to improve your experience, enable certain features, and analyze site performance.
2. Why We Collect Your Information
We use your personal data for a few key reasons:
- To Process and Deliver Orders
- So we can take your orders, bill you, ship the jewellery, and follow up if there are any delivery issues.
- To Communicate With You
- To send order confirmations, shipping updates, and support messages.
- To send marketing emails (only if you’ve opted in).
- To Improve Our Website
- To analyze how people use our site so we can make it better, faster, and safer.
- For Security
- To detect and prevent fraud.
- To protect our users and our business.
- To Process and Deliver Orders
3. How We Use Cookies & Tracking Technologies
- We use cookies and similar technologies for:
- Essential site functions (e.g., keeping you logged in, remembering your cart)
- Analytics (to measure how our site is used)
- Marketing (to personalize any communications, if you’ve opted in)
- You can manage or disable non-essential cookies via your browser settings. However, blocking some cookies may affect how well the website works.
- We use cookies and similar technologies for:
4. Sharing Your Information
We may share your data with trusted third parties, but only for the specific purposes listed below:
- Service Providers: Payment gateways, delivery partners, analytics providers.
- Compliance & Legal: To comply with regulatory or legal obligations.
- Marketing: Only with your consent, we may share data with email marketing platforms.
We do not sell your personal information to third-party marketers.
5. Data Security
- We follow industry-standard security practices (such as SSL encryption) to protect your data.
- Access to your personal information is strictly limited to authorized personnel only.
- We continuously monitor our systems for threats and vulnerabilities.
6. Data Retention
- We will retain your personal data for as long as needed to fulfill the purposes described in this policy — for example, to process your orders, or to provide you with service.
- If you ask us to delete your data (see your rights below), we’ll do so in accordance with applicable laws, unless there is a legal reason to keep it (e.g., tax or accounting records).
7. Your Rights Over Your Data
You have certain rights when it comes to your personal data. These include:
- Access: You can ask us what data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion / Erasure: You can ask us to delete your data (subject to some legal exceptions).
- Withdraw Consent: If you previously provided consent (e.g., for marketing), you can withdraw it.
- Object / Restrict Processing: In some cases, you can ask us to restrict how we process your data.
8. Grievance / Complaints
- We have a designated Grievance Officer / Data Protection Contact who handles privacy-related queries or complaints.
- When you reach out, we try to respond within a reasonable timeframe.
9. International Transfers (If Applicable)
- If your data is transferred or stored outside India, we ensure that such third-party recipients implement adequate data protection standards.
- We only work with partners who maintain strong data security measures.
10. Children’s Privacy
- Our website is not intended for children under 18.
- We do not knowingly collect personal data from minors. If you are under 18, please do not provide us with your personal information.
11. Changes to This Privacy Policy
- We may update this policy from time to time (for example, when we improve our services or comply with new laws).
- When we make changes, we’ll update the “Last Updated” date.
- We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or want to exercise your data rights:
Email: support@vdelante.com
Phone / WhatsApp: [+91 84830 99083]
