At VdeLante, we want you to be completely satisfied with your purchase. If something doesn’t feel right, here’s how our return and refund process works:
1. Return Window
    • You can request a return within 7 days of receiving your order.
    • After 7 days, unfortunately, we can’t offer a full refund or exchange.
2. Eligibility for Returns

To be eligible for a return:

    • The item must be unused, unworn, and in the same condition you received it.
    • It should be in its original packaging, with all tags, certificates, and accessories intact.
    • You’ll need to provide proof of purchase (invoice or order confirmation).
3. How to Initiate a Return
    • Email us at support@vdelante.com with your order number, photos of the item (clearly showing its condition), and a short explanation for the return.
    • Once we review your request, we’ll send you return instructions (including where to send the package and a return label, if applicable).
    • Do not send the item back before getting confirmation from us — returns without prior approval may not be accepted.
4. Shipping for Returns
    • You are responsible for the return shipping costs, unless the item is defective or incorrect.
    • We recommend using a tracked courier service so you can monitor the shipment back to us.
    • Keep your return tracking number, as we are not responsible for lost packages sent without tracking.
5. Inspection & Approval
    • When we receive your returned item, our team will inspect it.
    • If the item passes inspection (i.e., it meets the conditions above), we’ll approve your return.
6. Refund Process
    • Once approved, refunds are processed to your original payment method.
    • The refund will generally be initiated within 7–10 business days of our approval (actual “settlement” time may depend on your bank or payment service).
7. Non-Returnable Items

Some items may not be eligible for return, including:

    • Customized or personalized jewellery (engraved pieces, made-to-order designs).
    • Items that are missing original tags, certificates, or packaging.
    • Items that show signs of use beyond normal inspection.
8. Damaged or Defective Items
    • If you received a damaged or defective item, please inform us within 2 days of delivery.
    • Send clear photos or a short video that shows the issue.
    • Once verified, we will either:
      1. Offer a full refund, or
      2. Provide a replacement, depending on stock availability.
9. Exchanges
    • If you want to exchange an item, please return the original item (as per the return process) and place a new order for the replacement item.
    • We don’t offer “direct swaps” unless the item is defective and we approve an exchange.
10. Cancellations
    • You may cancel your order only if it hasn’t been shipped yet.
    • To cancel, email us at support@vdelante.com with your order details.
    • If cancellation is possible, the refund will be processed to your original payment method once the cancellation is confirmed.
11. Changes to This Policy
    • We may update or modify this policy from time to time.
    • Any changes will be posted on this page with a revised “Last Updated” date.
    • By placing an order after changes, you accept the updated policy.
12. Contact Us

If you have any questions or concerns about returns or refunds:

    • Email: support@vdelante.com
    • Phone / WhatsApp: +91 84830 99083 
    • Address (for returns): NIL KDM Enterprises, 504, Pelican, Pranjee Garden, Katrap Thane – 421503.