Welcome to VdeLante. Here’s everything you need to know about how we ship our jewellery products, from processing to delivery.

1. Order Processing Time
    • After you place an order, we take 1-3 business days to process it.
    • Processing includes verification, quality check, and packaging.
    • During peak times (festivals, sale events), this may take a little longer.
2. Shipping Methods & Carriers
    • We use trusted courier partners (e.g., Delhivery, Blue Dart, etc.) for safe delivery.
    • Depending on your location, you may have options for Standard Shipping or Express / Priority Shipping.
    • For very fragile or high-value jewellery, we may use special packaging / insured shipping.
3. Shipping Charges
    • Shipping cost is calculated at checkout and depends on:
      1. Your delivery location (pin code)
      2. Order weight and size
      3. Shipping method chosen
    • We may offer free shipping for orders above ₹499/-
4. Estimated Delivery Time
    • Standard delivery (within the city / metro): 3-7 business days
    • Regional or remote areas: 7-12 business days
    • These are estimates — actual delivery may vary due to courier delays, weather, or other unforeseen circumstances.
    • If there is a significant delay, we will notify you via email or WhatsApp.
5. Order Tracking
    • Once your order is shipped, you will receive a tracking link / AWB number via email or SMS.
    • You can use this to track the movement of your parcel up to the point of delivery.
6. Failed or Incorrect Delivery
    • Please make sure you provide the correct shipping address (including pin code, building, landmark, etc.).
    • If a delivery is attempted but fails (wrong address, customer not available), the courier may return the package to us.
    • In case of a return-to-sender delivery, re-delivery charges may apply based on courier policy.
7. Damaged or Lost Shipments
    • If you receive a package that looks tampered, damaged, or opened, please refuse delivery and inform us immediately (within 48 hours).
    • Share photos of the damaged packaging and item — we’ll help you with a replacement or refund, subject to verification.
8. International Shipping
    • If you ship internationally, customs duties, import taxes, and additional shipping costs may apply (depending on the destination).
    • These charges are the buyer’s responsibility, unless stated otherwise.
    • Delivery times may be longer for international orders.
9. Shipping Delays
    • Delays may happen due to:
      1. Public holidays
      2. Courier strikes or disruptions
      3. Natural calamities or weather issues
      4. High demand (sale season)
    • We are not liable for delays beyond our control, but we will always try to keep you informed.
10. Contact Us

If you have any questions or concerns about shipping:

    • Email: support@vdelante.com
    • Phone / WhatsApp: +91 84830 99083 
    • Business / Return Address (for reference): NIL KDM Enterprises, 504, Pelican, Pranjee Garden, Katrap Thane – 421503.